Refund and Return Policy
Last updated: 22 October 2026
In short
- We do not have a refund or return policy.
- Every order made with payment is final.
- Orders are placed only through our authorised representatives.
- Nothing here limits any right the law gives you.
1. Our policy
We do not have a refund or return policy. Every order made with payment is final.
We do not refund payments, take goods back or exchange goods.
2. How orders work
This website does not take orders or payments. Orders are placed only through our medical representatives or other authorised persons.
The order, the price and the terms are confirmed with you in writing.
3. Please check before you order
- Check the product name, strength and quantity.
- Check the price and the terms in the written confirmation.
- Ask your representative if anything is unclear.
4. Concerns about a product
If you have a concern about a product you received, please tell us. Use the form on our Contact page and choose Complaint. We will look into it.
To report a suspected side effect, choose Report a suspected side effect on the same form.
5. Your legal rights
Nothing in this policy limits any right that the law gives you.
6. Changes to this policy
We may update this policy. We will change the “Last updated” date when we do.
7. Contact us
Please use the form on our Contact page. Business hours: Monday to Friday, 10 am to 6 pm. Closed on Saturdays, Sundays and public holidays.